TERMS and CONDITIONS.

RESERVATION POLICY
  • Check in: 4pm on the arrival day. Check out: 10am on the departure day booked.

  • When making a booking online, once you have booked and paid you are bound to this agreement. If making a booking in person, once your booking is confirmed you are bound to this agreement.

The Guest agrees with the following:

  • Not to play any musical instrument or sound production equipment between 11pm and 7:30am or so as to be audible outside the Hut/s.

  • Not to host people on site outside of the booking.

  • Regret no smoking inside the Hut/s or beyond the field on the Mill Premises.

  • To use the Hut/s as a private holiday residence for a maximum of two/four people only.

  • Regret no pets inside the Hut/s.

  • The Guest will report any loss or damage to the Hut/s or contents to the Owners as soon as possible and will leave the accommodation in a clean and tidy state of repair and condition.

  • The Guest will ensure that their personal possessions are insured.

Cancellations / Changes to hosting due to Coronavirus (Covid-19):

  • To maintain goodwill in these exceptional circumstances, we allow Guests to rearrange their booking. Note: If Guests have booked through our website the credit will exclude the booking fee. If they have booked through a host site, we will only credit the amount paid to us minus 15%. We are not responsible for other agent's fees.

  • If the government enforces restricted travel we will refund guests in full if they have booked through our website (excluding the booking fee) and if through a host site, we will only credit the amount paid to us minus 15%. We are not responsible for other agent's fees.

  • Check in 4pm, Check out 10am, enabling us to deep clean and air for incoming guests. PLEASE ADHERE TO THESE TIMES. For this reason we regret that early check ins are not possible. We are happy though to make arrangements for you to leave your belongings with us (in the carport or tack room at your own risk) earlier in the day if you wish to.

  • Please see our 'Safer Stay' page.

COMPLAINTS
GOOD HOUSEKEEPING DEPOSIT

The £50 good housekeeping deposit may be used for any repair and/or replacement of the property, furnishings, bed linen, towels, fixtures, fittings, and any additional cleaning costs (anything more than our usual fixed changeover cleaning costs). We expect the Hut/s to be left clean and tidy and any spills cleared up. An inspection of the Hut/s is carried out prior to your arrival and again after your departure and you are liable for any damages/breakages and costs incurred to us as a result of your occupancy. The deposit will be returned to you within 7 days.

CANCELLATION POLICY

You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. The following cancellation charges apply:

  • For a full refund of accommodation fees, minus 15% if booked through a host site, cancellation must be made a full 72 hours prior to our local check in time of 4pm on the day of check in. 

  • If the Guest cancels less than 72 hours before check in, the first night is non refundable.

  • If the Guest arrives and decides to leave early, the accommodation fees for the nights booked are not refundable.

  • It is very unlikely that we will have to make any changes to your rental of the Hut/s. However, if we are forced to cancel the Hut rental because of force majeure or for any reason that makes the Hut/s unfit for rental, you will receive a full refund of all monies paid to us.

Complaints must be reported to the Owners of the Hut/s thereby giving us the opportunity to rectify the problem. If the problem cannot be resolved during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause. We cannot entertain complaints at the end of your stay or after the Guest has departed.

PRIVACY POLICY

Miller's Huts Dorset does not sell, rent or pass on its mailing lists to any other company. We will always protect your privacy, and your details will remain confidential at all times and only held for the purpose of servicing you as a customer in accordance with the Data Protection Act.

jo@millershutsdorset.com

Cann Mills, Cann, Shaftesbury, Dorset, SP7 0BL 

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ANY QUESTIONS? PLEASE CALL:

+44 07849 621243

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